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PHILIPPINE DEPOSIT INSURANCE CORPORATION
Deposits are insured by PDIC up to P500,000 per depositor
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Regulatory Issuances,
Bulletins and Memoranda
Regulatory Issuances,
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BULLETIN   
BULLETIN NO. 2023-10
TO :PDIC Insured Banks
SUBJECT :

2023 Customer Satisfaction Measurement Survey

Insured banks are enjoined to participate in the 2023 Customer Satisfaction Measurement Survey of the Philippine Deposit Insurance Corporation (PDIC) to be conducted in September 2023. This is in compliance with the requirements of GCG-ARTA Joint Memorandum Circular No. 1, s. 2023 (https://gcg.gov.ph/files/MJrPfViDBJjVy5Po6Jkp.pdf) and ARTA Memorandum Circular No. 2022-05 (https://arta.gov.ph/wp-content/uploads/2022/09/MC-2022-05-GUIDELINES-ON-THE-IMPLEMENTATION-OF-THE-HARMONIZED-CLIENT-SATISFACTION-MEASUREMENT.pdf).

The survey is aimed at engaging insured banks to know their overall experience with the PDIC for services availed in relation to the collection of assessment fees and release of decals and standees, among others.

The PDIC will contact your Bank Compliance Officer via email for the conduct of the survey.

Your feedback to the 2023 Customer Satisfaction Measurement Survey is most valuable to our efforts in enhancing the services available to insured banks.


ROBERTO B. TAN
President and CEO


September 19, 2023
         Date

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PDIC is a government instrumentality created in 1963
by virtue of Republic Act 3591, as amended, to insure
the deposits of all banks. PDIC exists to protect
depositors by providing deposit insurance coverage for the depositing public and help promote financial stability. PDIC is an attached agency of the Bangko Sentral ng Pilipinas.
Questions? Need Help? Click Frequently Asked Questions Trunkline.: (632) 8841-4000
Hotline: (632) 8841-4141
(for Metro Manila clients)
Fax No.: (632) 8841-4085
Email: pad@pdic.gov.ph
Client outside Metro Manila may call
Toll Free: 1-800-1-888-7342 or
1-800-1-888-PDIC