Member banks are enjoined to participate, when selected, as respondents to the Philippine Deposit Insurance Corporation (PDIC) 2022 Customer Satisfaction Survey to be conducted in December 2022.

The survey is aimed at engaging member banks to know their overall experience with PDIC in complying with the regulatory requirements on deposit insurance assessment, among others. The results of the survey will help PDIC improve the quality of its services involving transactions with member banks.

The PDIC will conduct the survey which also includes a prior pilot-test survey. Should your bank be randomly selected as respondent, the PDIC will contact your Bank Compliance Officer to schedule the interview through telephone or other preferred alternative communication platform in observance of government prescribed health and safety protocols.

Your feedback to the 2022 Customer Satisfaction Survey is most valuable to our efforts in enhancing the services available to member banks.