Claims may be filed either:

Personally

1. At the premises of the closed bank where the deposit account was maintained or at a designated site during the period of Claims Settlement Operations (CSO), as announced in the Notice to Depositors or as published in a newspaper of general circulation, or
   
   

2. At the PDIC Claims Counter located at the 4th Flr., PDIC Ayala Extension Office, SSS Building, corner V.A. Rufino St., (formerly Herrera St.), Makati City.
   
   

Note: Filing of claims for insured deposits will prescribe at the end of two (2) years from actual takeover of the closed bank by PDIC.

1. Secure a Claim Form (CF) and Claim Status Sheet (CSS) from any authorized PDIC representative. The CF and CSS can also be downloaded from the PDIC website.

Important Notice: The CF and CSS are free of charge. Please report to PDIC any information for the sale of the CF and CSS.

2. Fill up all the entries in the Claim Form and sign the “Signature of Depositor/Claimant over Printed Name”. Ensure that the signature in the Claim Form tallies with the signature of the depositor appearing in the bank records and the documents to be submitted to PDIC.

1. Signatures of depositor on the CF and CSS should be similar to the valid IDs to be presented.

2. For minor depositor (below eighteen [18] years old), parent should sign the CF and CSS.

3. For By or ITF accounts, the agent can sign the CF and CSS.

4. For joint accounts: “OR, AND/OR, AND”, each depositor in the joint account should accomplish separate claim forms.

3. Submit the duly accomplished CF and CSS, together with the following documents:

1. original evidence of deposit such as savings passbook, certificate of time deposit, latest bank statement including unused checks and ATM card. For joint accounts: “OR, AND/OR, AND”, the evidence of deposit should be photocopied as many copies as there are depositors to the account.

2. Original and enlarged clear photocopies of two (2) VALID PHOTO-BEARING IDENTIFICATION DOCUMENTS (IDs) with clear signature of depositor/claimant such as Driver’s License, SSS/ GSIS ID, Senior Citizen’s ID, Passport, PRC ID, OWWA/ OFW ID, Seaman’s ID, Alien Certification of Registration ID, Voter’s ID, IBP. Please ensure that the ID number is clear and legible.

3. Original copy and photocopy of the Birth Certificate from the National Statistics Office (NSO) or duly certified copy from the local civil registrar, for depositors below eighteen (18) years old.

PDIC will not accept claims which are incomplete/lacking in requirements.

4. Upon evaluation of your claim and documents submitted, other requirements may be requested by PDIC to complete the processing of your claim.

5. If the depositor is unable to file by himself, a representative may file in his behalf provided the representative will submit a duly notarized Special Power of Attorney (SPA). If the SPA is executed abroad, it must be duly authenticated by the Philippine Consul near the depositor’s residence.

6. For personal filing, a copy of the CSS indicating the status and/or additional requirements for the claim shall be issued by PDIC which shall serve as a notice of the status of the claim.

7. For filing through mail, a letter-notice of the status/requirements of the claim shall be sent by PDIC to the depositor, if additional documents shall be required.

You or your duly designated representative may follow up your pending claim through:

1. Telephone inquiry by calling the PDIC Hotlines at 841-4630 to 4631 or toll free at 1-800-1-888-7342 or 1-800-1-888-PDIC.
   
   

2. E-mail at pad@pdic.gov.ph or written communication addressed to:

   Public Assistance Department Philippine Deposit Insurance Corporation 10th Floor, SSS Building 6782 Ayala Avenue, cor. V.A. Rufino St. 1226 Makati City, Philippines

3. Inquiry in person at the premises of the closed bank, or at the designated site during CSO period or at the PAD Counter located at the 4^th Flr., PDIC Ayala Extension Office, SSS Building, corner V.A. Rufino St., (formerly Herrera St.), Makati City.

4. When inquiring by telephone or letter, ensure that the following reference information are mentioned:

   1. name of the closed bank;
   2. name of the depositor, and
   3. claim number and/or account number.