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PDIC CITIZEN'S CHARTER
1.PDIC Mission/Vision Statement
2.Acronyms
3.Performance Pledge
4.Frontline Services & Service Standards
a.Settlement of Claims for Deposit Insurance
a.1Depositors' Forum and Distribution of Claim Forms
a.2Filing of Claims
a.3Processing/Settlement
b.Settlement of Claims of Closed Banks' Creditors
c.Remittance of Assessment, Assessment Deficiency or Interest/Penalty
c.1Through PDIC Office
c.2Through Mail
c.3Through LBP-Pasong Tamo Branch
c.4Through LBP-Other Servicing Branches
c.5Through Real Time Gross Settlement
d.Loan Payment
e.Sale of Decals & Standees
e.1Walk-in
e.2Through Internet/Phone
f.Depositor Assistance
5.Feedback Redress Mechanism
6.Customer Service Feedback Form
Click here to download full text of the PDIC Citizen's Charter
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