The Public Assistance Department (PAD) is PDIC's quick response action desk that attends to queries and complaints of depositors and the general public. It receives complaints about deposit accounts in live banks and claims against closed banks. It also provides information on queries about deposit insurance.

How to file written complaint

1. State the problem/complaint/request/query briefly in a letter. Include your name, address and contact numbers. You may also e-mail your concern at PAD@pdic.gov.ph.

2. Provide information pertaining to the nature of the problem (e.g., the name and address of the bank and a summary of the case).

3. For follow-up of claims against closed banks, include pertinent account information such as claims stub number and name of closed bank.

4. For ATM-related problems, include important dates, such as the date of transaction, name of transacting bank and other details of the transaction.

5. to facilitate processing of complaint, please attach photocopies of important documents to support complaint.

6. Sign your letter.

What do we do after receiving your complaint?

1. Upon receipt of complaint, request or query, an acknowledgment letter is sent as an official correspondence within 24 hours.

2. We expeditiously process these letters/calls and if the need arises, refer specific problems to concerned centers/sectors of the Corporation and concerned banks, government or other agencies.

3. We follow through on these cases with the banks, its units or other concerned government and private agencies involved until a resolution is reached.

4. Resolution is defined as shedding light on all facts and merits of the case without the result necessarily positively favoring the complainant.

Do you have a complaint, query or requests?

Ways to reach the PAD

Trunkline : (02) 8841-4141
Toll free : 1-800-1-888-7342 or 1-800-1-888-PDIC
Fax Numbers : (02) 8841-4079
Email : PAD@pdic.gov.ph

You can also write or visit us at:

Public Assistance Department/Help Desk
3/F SSS Building
6782 Ayala Ave. cor. V.A. Rufino St.
1226 Makati City, Philippines