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Maximum Deposit Insurance for Each Depositor Php500,000
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PDIC CITIZEN'S CHARTER

1. PDIC Vision Statement
2. PDIC Mission Statement
3. Acronyms
4. Performance Pledge
a. English
b. Tagalog
5. Frontline Services & Service Standards
a. Settlement of Claims for Deposit Insurance
a.1 Depositors-Borrowers Forum and Distribution of Checklist for filing of claims and sample form for loan payment
a.2 Filing/Processing/Settlement of Claims
b. Settlement of Claims of Closed Banks' Creditors
c. Remittance of Assessment Due and Assessment Deficiency
d. Loan Payment
e. Sale of Decals & Standees
e.1 Walk-in
e.2 Through Internet/Phone
f. Client Assistance
g. Request for Information
g.1 Initial
g.2 Administrative Appeal
6. Feedback Redress Mechanism
a. English
b. Tagalog
7. Customer Service Feedback Form
PDIC is a government instrumentality created in
1963 by virtue of Republic Act 3591, as amended,
to insure the deposits of all banks. PDIC exists to
protect depositors by providing deposit insurance coverage for the depositing public and help promote financial stability
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Questions? Need Help? Click Frequently Asked Questions Or contact: Tel. No.: (632) 841-4630/(632) 841-4631
(for Metro Manila depositors)
Fax No.: (632) 817-3566
Email: info@pdic.gov.ph
Depositors outside Metro Manila may call
Toll Free: 1-800-1-888-7342 or
1-800-1-888-PDIC